YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

 

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.

 

Grief Recovery Specialist & Coach :   Claire Levey

 

Contact Details

Telephone No:  07957 352464

Email address:  claire@compassionatecoach.co.uk

Address:                         

Morth Grange

Northlew

Okehampton

Devon

EX20 3BR

 

Data Controller Contact Details:  As above

 

The Purpose of processing Client Data

I will need to gather and retain information about you in order to;

  • Provide and maintain a professional service

  • Notify you about any changes regarding the service offered

  • Provide additional client support

  • Detect, prevent and address technical issues

 

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

The lawful basis under which I hold and use your information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible service.

What information I hold and what I do with it

In order to give a professional service, I will need to ask and keep information as follows:

  • Your contact details

  •  Disclosed personal details and related notes (which I will take after each session)

 

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and getting your explicit consent.

How Long I Retain Your Information for

I will keep your information for the duration of your course and up to 12 months thereafter.

Your data will not be transferred outside the EU without your consent. 

 

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure.  In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information that is collected from you.

Your Rights

GDPR gives you the following rights:

  • The right to be informed:
    To know how your information will be held and used (this notice).

  • The right of access:
    To see your specialist’s records of your personal information, so you know what is held about you and can verify it.

  • The right to rectification:
    To tell your specialist to make changes to your personal information if it is incorrect or incomplete.

  • The right to erasure (also called “the right to be forgotten”):
    For you to request your specialist to erase any information they hold about you

  • The right to restrict processing of personal data:.
    You have the right to request limits on how your specialist uses your personal information

  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

  • The right to object:.
    To be able to tell your specialist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

  • Rights in relation to automated decision-making and profiling.

  • The right to lodge a complaint with the Information Commissioner’s Office:
    To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

 

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

 

If you wish to exercise any of these rights, please use the contact details given above.

 

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:  www.ico.org.uk

 

 

Specialist’s rights

Please note:

  • Your specialist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

Covering Northlew and surrounding areas

Please contact me Claire@compassionatecoach.co.uk  /  07957 352464

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